PHASE 4 UPDATE - A MESSAGE TO OUR PATIENTS
At Interventional Pain Specialists, we want to you to know that we are continuing to navigate the current and unprecedented state of COVID-19 with extreme caution. As a small business owner who supports our team members, we assure you that our decisions throughout this global pandemic have been incredibly difficult and long thought out. We feel strongly that it is in the best interest of the community to do continue doing our part to keep each other safe, and we encourage you to support others who have done the same.
We are scheduling appointments, on a limited basis, and our practice is NOW OPEN for scheduled procedures. Our Office remains CLOSED to the general public and vendors.
We are currently using teleconferencing/ telemedicine appointments for all consultations. Our telephones are monitored between the hours of 8:00 am and 4:00 pm, Monday - Thursday, and 8:00-1:00 on Fridays. Please leave us a detailed message if we are unable to answer you call, as we may be busy on the phones holding telemedicine appointments and conferences with our scheduled patients. Please give us ample time (one business day) to return your voicemail message before calling back. We have been inundated with an unusual amount of duplicate calls and messages and we greatly appreciate your patience while we address the needs of all our patients. We promise to get back to you as soon as possible.
Please note that you may be asked to provide us with updated patient forms and signed consents for treatment prior to scheduling you for a teleconference appointment. For your convenience, these necessary pieces of patient information are now available for download on our FORMS page as fillable PDF's that may be downloaded to your computer, filled out and electronically signed, then uploaded to our secure dropbox.
We are scheduling procedures, however, procedures will only be scheduled with Dr. Wilson’s approval, following a telephone consultation with him, and if necessary, after successful COVID-19 screening, a thorough Risk Stratification Assessment, and an agreement of risk exposure by the patient.
All patients who are able to make office appointments for procedures are asked to do the following on the day of their scheduled office procedure:
- After arriving in our parking lot, Wait in your car and call the office. Our Staff will ask you specific triage questions and take all of the information they can over the phone. Your answers will be recorded in your chart.
- Once Dr. Wilson is ready for you, you will be called again and instructed to enter the building.
- Per the Illinois Dept. of Public Health Orders, please wear your mask when entering our building. ALL PATIENTS ARE REQUIRED TO BRING THEIR OWN MASK TO WEAR FOR THE DURATION OF THEIR APPOINTMENT AND PROCEDURE.
- Our office suite doors will be opened for you. We request that you do not open any interior doors or touch any surfaces inside the office.
- We will check your temperature with a no contact forehead thermometer prior to entering the patient exam areas or fluoroscopy suite.
- Please bring your own pen with you in order to sign your consent forms for your procedure.
Please also know that we have always taken the most stringent of precautions to protect our staff and our patients from any infectious disease. Now, we are taking these universal precautions to another level. To minimize exposure risk, we strongly request that you participate in these precautions for all future visits until otherwise notified:
- If you are currently experiencing a fever, cough, or difficulty breathing, or have been exposed to the COVID-19 virus, do not visit our office and please cancel your visit. Instead, we will schedule a telehealth call.
- If you have been in contact with anyone testing positive for Covid-19 in the last 14 days, please cancel your visit and reschedule.
Our main priority always has been and continues to be the health and safety of our patients and staff. We assure you that we are arming ourselves with knowledge on a daily basis with updates from our National ASIPP, American Society of Interventional Pain Physicians, CDC guidelines and the Illinois Department of Publich Health and are following their recommended guidelines for safety during this global pandemic.
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